Services

Fast, knowledgeable and experienced, Elevated Computing offers an array of IT options, including Remote Support with a guaranteed one-hour response time and Onsite Support, offering 24/7/365 on-premises network maintenance for businesses of all sizes. Managed IT, unbiased consulting, disaster recovery and cloud services (including VOiP) are just some of the other services we offer.

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    Voice Over IP

    VoIP phone systems

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    DevOps / SysOps / NetOps

    We offer both cloud-hosted and onsite systems management.

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    Voice Systems

    Elevated has saved clients hundreds of thousands of dollars upgrading to VoIP.

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    Managed IT

    To survive in today’s business environment, you need stable IT. To thrive, you need visionary IT.

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    Consulting Approach

    We take a comprehensive approach to meeting IT needs.

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    Cloud Computing

    Our cloud services are designed to save clients money and reduce frustration.

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    Disaster Recovery

    Our Enterprise level Disaster Recovery services reduce frustration and save clients money.

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    Online Backups

    Across a range of services, Elevated Computing works hard to provide an IT Safety Net for our clients.

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Benefits
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Voice Over IP


A leading New Jersey manufacturer switched to Elevated’s VoIP system and saved over $500,000 per year on phone costs!

Contact us to learn how our VoIP phone systems can help elevate your business and save you money!

Elevated provides reliable cloud-based technology for all of your business phone service needs that is:

Cost-Effective

  • Usually able to use existing infrastructure to implement a new VoIP-based system with no upfront costs
  • No on-site PBX equipment to maintain
  • No need to hire additional employees to receive and route incoming calls

Simple

  • You don’t have to be a telecom engineer to use the Elevated VoIP system
  • Get help quickly from one of our knowledgeable customer service techs who are just a phone call away

Reliable

  • Geographically redundant infrastructure and no single point of failure
  • 999% uptime
  • Centralized, efficient customer service with 24/7 support available

Flexible

  • For companies with multiple locations, Elevated can install and manage a centralized phone system, often consolidating hundreds of sites.

Seamless

Communicate across all lines of business and devices:

  • Fax, Mobile
  • Real-time Analytics
  • Contact Centers (integrate with many CRMs)

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DevOps / SysOps / NetOps


At Elevated, clients have come to rely on our mastery of key three aspects of network automation: DevOps, SysOps and NetOps. We offer both cloud-hosted and onsite systems management. Long-term clients appreciate our approach because we think and act like engineers, with a comprehensive understanding of all the applications and technology we’re working with.

    • DevOps. We collaborate with your developers to create an environment that will meet your needs as you expand, building a stable and fully scalable underlying infrastructure. This process helps deploy and configure server infrastructure software.

 

    • SysOps. Once your system is launched, we keep it running smoothly, monitoring, patching servers, providing consistent maintenance and intelligent troubleshooting.
      If you’re launching a new product or anticipate a spike in sales (maybe you’re rolling out a new ad campaign or making an appearance on the Home Shopping Network, for example), we have mastered the art of keeping your systems running efficiently during these busy periods.

 

  • NetOps. At the network level, we generate, load and validate configuration for interrelated network applications, building environments that your apps can run on as your organization grows both vertically and horizontally. With Industry Certified Experts, we protect and maintain the perimeter as well as the core of your network.

For a targeted explanation of the ways in which Elevated Computing’s thorough understanding of DevOps, SysOps and NetOps can support your business as it grows, call us today at 212-257-0628 to schedule a consultation.


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Voice Systems


Voice over IP (identified by the term VoIP) is one of the most exciting and fast-evolving aspects of IP Services, one that can increase efficiencies while saving clients money.

By replacing their analog phone systems with a VoIP-based system — a group of technologies that deliver voice and multimedia over the Internet, Elevated has saved clients hundreds of thousands of dollars while converting frequently unreliable phone setups into stable, reliable systems, often reducing outages by 40-50%.

Other VoIP benefits include:

  • For firms with multiple locations, Elevated can install and manage a centralized phone system, often consolidating hundreds of sites.
  • Allowing both voice and data communications to be run over a single network, which can significantly reduce infrastructure costs.
  • Replacing scattered, inefficient customer support with our reliable, centralized customer service.
  • Reducing and often even eliminating the need for hiring employees to receive and route incoming calls.
  • Creating a safety net through our geographically redundant infrastructure and no single point of failure.
  • Offering Enterprise Features with low upfront cost.
  • Establishing a presence in a specified geographic market with minimal cost and setup.

Finally, not only do VoIP-based systems save clients money, Elevated is usually able to use our existing infrastructure to implement a new VoIP-based system for $0 in upfront costs. VoIP-based systems are constantly adding new benefits as this technology develops. Call today to learn how Internet-based voice delivery can add value to your company.


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Managed IT


To survive in today’s business environment, you need stable IT. To thrive, you need visionary IT.

Managing your company’s technology needs with a small or non-existent IT department is a challenge many small and mid-sized firms face every day, and finding a manageable solution to your technology needs is critical.

At Elevated, we provide well-crafted project plans, skilled implementation, expert computer network support, effective managed services for IT support and business resumption services in case of emergency give you the confidence that your systems are ready to handle your needs today and tomorrow.

Managed Workstations

We offer a comprehensive solution to manage and support your Mac or PC workstations. Our proactive approach of Maintenance, Antivirus protection, and 24/7/365 live help desk support, ensures your systems are running at peak performance and secure.

Managed Server & Network

For most businesses, servers represent the company’s lifeblood. Our Managed Server offering includes round-the-clock monitoring and support, proactive maintenance, and system administration to keep your servers and server applications running around the clock.

Elevated’s CIO services and strategic IT guidance can meet your firm’s long-term objectives, while our Managed Network service also includes third party and network infrastructure management services to provide a single point of accountability for IT operations.

To better understand how vigilant server maintenance can impact your bottom line, visit our Case Studies page.


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Consulting Approach


At Elevated Computing, we’re IT professionals who understand business practices and take a tough, bottom-line approach to serving our clients, which include businesses of all sizes in a range of service sectors and industries.

We take a comprehensive approach to meeting IT needs through a blend of solid technical skills, industry insight, business experience and visionary leadership.

Short & Long-term IT Solutions

A lot of IT companies walk away before a job is finished. At Elevated, we go the distance, finding both short-term fixes and then long-term solutions to our clients’ problems. We do this because we don’t operate as outside vendors.

When you work with our experienced team, there’s no middleman and nothing is outsourced overseas. Our systems are designed by engineers, run by engineers and maintained by engineers. Even more important—we value honesty over short-term popularity. At Elevated, Best Practices trump Easy Solutions. That means we aren’t afraid to tell our clients what they need to hear instead of what they want to hear.

Customized Solutions

At Elevated, we partner with our clients, becoming an extension of their businesses, a driving, collaborative force that solves problems and accelerates growth.

And we always address our clients’ specific needs, offering a portfolio of IT solutions and project management services that can be tailored to meet each customer’s exact requirements.


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Cloud Computing


As with all of Elevated Computing’s options, our cloud services are designed to save clients money and reduce frustration. Our proven integration expertise helps them choose between the public, private or hybrid cloud option that best meets their short- and long-term needs.

Elevated’s integration expertise means you’ll make a smooth transition and quickly begin enjoying the benefits and flexibility of new IT services.

Powerful Benefits

Transitioning to the cloud has many benefits; a few of the strongest are:

  • Minimal Downtime due to server or hardware failure, internet outages or power failure;
  • 24/7 Access. You’ll be able to securely access your data and applications any time, any day;
  • Saving Money, Time & Space. Choosing the right cloud option means you’ll never have to replace server hardware, or cover the cost of powering, cooling or backing up your servers.
  • The cloud reduces worry by eliminating the need to switch out backup tapes, recover tapes or find space to house servers or related equipment. And, with our cloud services, Elevated fully manages the servers offsite so you don’t have to worry about any extra overhead to patch, maintain or administer your servers.

The Right Choice

Cloud Services are available everywhere, so why choose Elevated Computing’s services?

Because our knowledgeable IT consulting network has technical expertise to assure you a smooth and stress-free transition, while our business savvy consultants know which cloud option is best suited to your firm’s specific needs.


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Disaster Recovery


Our Enterprise level Disaster Recovery services reduce frustration and save clients money, both as in-house IT support and through our incredibly responsive remote services, which are backed by a one-hour response guarantee.

Time and again, Elevated’s problem-solving skills and commitment to fast turnaround have saved clients hours and sometimes days of unproductive down time, not to mention having a “heroic” impact on their bottom line.

Dodging Bullets

The best solution to an IT disaster is to avoid it altogether. Elevated offers business continuity and solutions to keep your critical systems up, running, and available.

External hard drives and tapes can be unreliable if not implemented correctly, but with innovations in affordable online backups, these traditional methods of protecting data can be converted to high availability online backups that require no maintenance. Data is encrypted, stored in multiple remote locations and easily accessible.

For even faster recovery, especially after a disaster, Elevated offers Remote Server Failover, which stores periodic production ready snapshots of your server files, applications, and system states both locally and remotely—reducing recovery time to minutes in most cases.

Bringing Systems Back Up—FAST!

However, when systems do fail, Elevated offers fast, smart solutions. We always develop a deep understanding of our clients’ businesses, which means when a disaster strikes, we know which problems to address first, from both IT and business perspectives.

We get revenue flowing again by problem-solving like engineers, with a comprehensive approach, usually beginning with network issues, followed by servers and then email and other related services.

Visit our Case Studies page to read more on how Elevated Computing helped one household name wake up from a five-day IT nightmare and another firm avoid a crisis altogether.


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Online Backups


Across a range of services, Elevated Computing works hard to provide an IT Safety Net for our clients.

No Maintenance, Low Stress

External hard Drives and tapes can be unreliable if not implemented correctly.

Recent innovations in affordable online backups mean that traditional methods of backing up data – like external hard drives and tapes – are becoming obsolete. Instead, we offer online backups that don’t require any investment in hardware or software, and, better still, can easily scale up to any size.

Through Elevated, you can have reliable and cost-effective backup for your laptop, PC and server data. The data is encrypted, transferred, and stored in multiple remote locations, and can easily be restored from any location as needed.

Remote Server Failover

Backups are an excellent measure for protecting data, but if you require rapid restoration of service following a major disaster, Remote Server Failover is for you. Our remote server failover service stores periodic production ready snapshots of your server files, applications, and system states both locally and remotely—recovery time usually only takes minutes!

We store several historic images allowing you the option to choose from several restore points. Images can be quickly restored to a virtual server at the failover datacenter, or to a replacement piece of hardware.


IT supports your business. We Support your IT.

At Elevated Computing, we’re committed to saving our clients money, increasing their flexibility, preventing service interruptions whenever possible and reducing down time when disasters do occur. We optimize systems and minimize worry.

Our team collaborates with our clients to solve problems and accelerate growth. We’re different because we’re run by business-savvy engineers who value honesty over short-term popularity, which means we aren’t afraid to tell our clients what they need to hear instead of what they want to hear. That’s what lifts Elevated above the competition.

Benefits

Our substantial list of benefits includes tailored IT solutions, guaranteed response times, and in-depth knowledge of the challenges faced by many industries, as well as an extended network of consultants proficient in Cisco, Redhat, Microsoft, VMWare, Juniper and other leading systems. Perhaps most important, our expertise and comprehensive problem-solving skills mean we can protect clients from losing revenue by providing efficient disaster recovery services that get systems back online faster.

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    Tier 3 Data

    Elevated Computing operates in Tier 3 & 4 Data Center, which are among the most reliable available.

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    Geographic Redundancy

    Elevated’s geographic redundancy means that wherever your business is based, you’ll have reliable backup.

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    Multi-Vendor Approach

    With Elevated Computing, we have the expertise but we don’t play favorites.

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    24/7 Support

    Whatever your business, its comforting to know you have 24/7 support, 365 days a year, even if you think you’ll never need it.

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    Onsite Engineers

    Elevated’s team works with small and mid-sized businesses to find the right IT solutions for their current needs.

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About Us
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Tier 3 Data


Elevated Computing operates in Tier 3 & 4 Data Centers, which are among the most reliable available. Based on a proprietary benchmark rating of a server’s hosting ability, this level is recommended for large businesses, which means Elevated’s clients of all sizes benefit from the efficiency and security of these data centers.

Tier 3 Centers provide:

  • 99.982 percent uptime a year
  • Less than 2 hours of downtime and
  • 72-hour power outage protection.

Tier 4 Centers provide:

  • 99.995 percent uptime a year
  • Less than 30 minutes downtime and
  • 96-hour power outage protection

These reassuring statistics compare to 22 hours downtime with a Tier 2 Data Center and almost 29 hours with a Tier 1; neither of these lower levels provides full power outage protection.

Dual Power and Other Benefits

Tier 3 and Tier 4 center specifications require IT equipment to have dual power inputs to permit maintenance of power distribution components between the UPS and IT equipment.

In addition, they allow for any planned maintenance activity of power and cooling systems to take place without interrupting operations of hardware running in the data center.


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Geographic Redundancy


With Elevated Computing, you not only enjoy one point of contact for all your IT needs, but also benefit from multiple ISP uplinks with Native BGP routing, our onsite Microsoft certified engineers, Cisco, Juniper & Linux experts, our Tier 3 Data Center, multiple Internet service providers and the reassuring comfort of Total Geographic Redundancy.

Because we have sites in New York, New Jersey, Texas, Iowa and California, Elevated’s geographic redundancy means that wherever your business is based, you’ll have reliable backup, even in the case of blackouts/brownouts or the worst possible disasters. If an Earthquake hits Northern California, a hurricane strikes the Gulf Coast, or record snowstorms blanket the Northeast, we have backup systems in sections of the country that aren’t impacted.

We welcome the opportunity to share the secure advantages of our multiple locations and how they can benefit your business.


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Multi-Vendor Approach


From Cadillac to Kia, if you visit a car dealership, usually the sales person will try to get you to drive off the lot in the most expensive model of whichever brand they sell. You’re stuck listening to biased advice.

The same scenario often holds true for IT firms. They either have limited areas of expertise or exclusive relationships with certain vendors. When you rely on their firm, you’re encouraged to rely on whichever vendor they prefer. Sometimes this scenario works out, but in other cases it’s the proverbial square peg in a round hole.

That’s not what happens at Elevated Computing. While our certified engineers have mastered Cisco, Redhat, Vmware, Juniper, Microsoft and other systems, we don’t have exclusive relationships with any of these vendors.

With Elevated Computing, we have the expertise but we don’t play favorites. Instead, we objectively access your needs and recommend the vendor, systems, applications and software that are right for your business model, priorities and other IT needs.


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24/7 Support


Whatever your business, it’s comforting to know you have 24/7 support, 365 days a year, even if you think you’ll never need it. From our experience, it’s a valuable – and surprisingly affordable – option, and one that’s prevented service interruptions and even financial disasters on more than one occasion.

At Elevated, we’ve learned through years of monitoring servers at all hours that it’s cost-efficient to be prepared. Case in point—a National Consumer Ice Manufacturer, whose servers went down overnight before one of their busiest days. Our engineers not only noticed the impending disaster, but also had an engineer onsite within 30 minutes and the icemaker’s system running at 100% again less than three hours later.

Our round-the-clock support services are surprisingly affordable. Call today to learn how 24/7 support can provide peace-of-mind and more.


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Onsite Engineers


Managed Network

Elevated’s team works with small and mid-sized businesses to find the right IT solutions for their current needs, while helping plan for the future. Our goal is always to give our clients stable, optimized IT – providing their businesses with a strong foundation and room to grow.

Sometimes that means providing consulting services for a few days or weeks. In other situations, the solution involves outsourcing some or all of their IT needs to us. For other clients, especially growing businesses without onsite technicians (or with inefficient personnel), the best solution is to bring in a part-time or full-time Elevated IT consultant (or team of consultants) to manage systems onsite.

Call today to learn more about our flexible, innovative IT services, from CIO
services to third-party and network infrastructure management services that provide a single point of accountability for IT operations. With our comprehensive understanding of how businesses are run, we can tailor IT services to best suit your overall needs.



When I came to ReddyIce I knew we knew we needed to upgrade our IT infrastructure in order to achieve our growth objectives. The first thing we needed to do was reduce the cost and increase the capabilities of our IT. We selected Elevated Computing to be our outsourced IT department. In the two years we have been working with them, we have reduced the overhead by 30%. Elevated’s Reddy Ice team is smart, proactive and consistently delivers outstanding results at an excellent price.


Elliott Lester , Vice President, IT, ReddyIce

About Us

Because they saw a need in the market for friendly, affordable enterprise-class skills and tech support for startups and larger businesses, in 2007 friends and frequent collaborators Adam Goodfriend and Mike Molinelli founded Elevated Computing.

Creating a business model that sees far beyond troubleshooting, Mike, Adam and their staff of experienced professionals collaborate with clients to meet their long-term IT needs.

A Management Sensibility

What makes their team unique is their essential combination of technical knowledge and solid business experience. They not only understand how to keep IT systems running at maximum efficiency, but also why strong tech support is essential to the overall health of a business, which they learned on-the-job, managing IT departments for large companies. Mike supervised IT and tech services for Chazen Companies, a national engineering firm; Adam was Director of IT for pharmaceutical firm San Mar Laboratories for a number of years before founding Elevated.

Both started out as IT technicians and together they’ve mastered Windows Active Directory, Microsoft Exchange, VMAer, MS SQL, Unix and Linux infrastructure, firewalls and networking equipment.

Tech Skills With No Bias!

The IT field is competitive, but very few firms offer unbiased assistance. Despite hundreds of IT providers competing in the market, Mike and Adam agreed there was a need for a Managed IT provider and consulting firm with strong technical skills that could help companies reduce costs without compromising value.

Many lower-cost providers were not technically sound enough to offer reliable solutions that followed best practices, while more technically savvy providers frequently opted for more expensive solutions based on pre-existing relationships, regardless of whether that solution was the best fit for the customer.

Though Elevated includes Cisco, Redhat, Microsoft, VMware and Juniper among its certifications and partners, we never show favoritism, instead opting for the provider that offers the best fit for each of our clients, which is why they quickly come to see Elevated Consulting as a their long-term IT partner.

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Our Partners

Industries

Elevated Computing collaborates with clients in a variety of fields, including:

  • Accounting
  • Architecture
  • Engineering
  • Game Developers
  • Insurance
  • Legal
  • Manufacturers
  • Municipal Governments
  • Real Estate
  • Surveying, as well as
  • Other businesses in the IP/IT fields

All of our clients understand that strong IT is essential to the quality of service they provide and the overall health of their businesses.

Elevated’s menu of essential services, including managed IT, IT consulting and disaster recovery solutions help our clients stay ahead of their competition by minimizing downtime and controlling IT costs, as well as offering more options for employees to work remotely, while providing new and better ways for them to communicate with clients.

HealthCare

The demands of the Affordable Care Act piled on top of earlier healthcare compliance legislation mean that healthcare providers and administrators face more paperwork and recordkeeping (electronic and otherwise) than ever before. And, with demanding patient loads, long hours, and strict regulatory requirements, who has time to diagnose and treat computer problems?

To maintain a successful practice, medical staff must focus on patient care, while administrators stay on top of billing, collections and scheduling. Without reliable systems to run practice management and diagnostic applications, productivity can be ground to a halt.

An Essential Checklist of Healthcare Backup Services

Elevated’s Team understands that you need your systems up and running round-the-clock, and it offers a variety of services to maximize uptime and performance.

You can utilize our IT Consulting, Managed IT, Disaster Recovery and Cloud Services solutions to provide your practice with:

  • Comprehensive and timely IT support.
  • Remote PC and mobile device connectivity.
  • Wireless office set-ups.
  • Remote hosting for practice management software.
  • Failover server infrastructure, which automatically takes over when your
    main system fails, and;
  • HIPAA compliant backups & data storage, also meeting the national standards for electronic health care transactions and national identifiers for providers, health insurance plans, and employers required by HIPAA’s Title II (administrative simplification provisions).
Case Studies

Elevated has been very flexible in the services they have provided. It’s very cost effective because we can customize the service elements to our needs as they evolve. The Elevated team has taken the time to understand the special nature of our environment.


Ken Casamento , Managing Partner, Land Resource Consulting

Case Studies

Elevated Computing collaborates with clients in a variety of fields, including accounting, legal, real estate, insurance, architecture, engineering, and surveying. We also work closely with manufacturers, municipal governments, game developers and other businesses in the IP/IT fields.

All of our clients understand that strong IT is essential to the quality of service they provide and the overall health of their businesses. Elevated’s menu of essential services, including managed IT, IT consulting and disaster recovery solutions help our clients stay ahead of their competition by minimizing downtime and controlling IT costs, as well as offering more options for employees to work remotely, while providing new and better ways for them to communicate with clients.

Atari


Atari Corp. first reached out to us in the middle of a major crisis.

The legendary game developer spent four months planning a data center move, spearheaded by its internal IT staff. The process was running according to plan when they took their servers down on a Friday evening and then moved them to an offsite data center.

On Monday, Atari IT staff attempted to boot up the servers, which didn’t work.
This situation grew worse before it got better.

A Cry for Help

Over 1,000 employees were offline for five days before Atari contacted Elevated’s team.

We answered their call at 9:00 AM and by noon had four-fifths of their service up and running again. More important, this was the 80% that was most essential to Atari’s bottom line.

Elevated approached Atari’s problem logically, from an engineering perspective, addressing the network issues, then the server issues and finally, email concerns.

Prioritizing IT from a Monetary Perspective

Elevated could achieve this lightning fast turnaround because our team includes engineers and business people who understand the role IT plays in a company’s overall structure.

The way we handled Atari’s crisis highlights Elevated’s strengths, including our ability to handle crisis situations with poise, solve problems quickly, and apply our comprehensive understanding of how businesses work to IT-based problems.


Reddy Ice


We’re great in a crisis, but know the best way to resolve disasters is to avoid them completely. That’s what happened with Dallas-based Reddy Ice, a long-time client and the largest producer of packaged ice south of the North Pole.

Every business has a busy season. For many it’s Christmas. For Reddy Ice, it’s The Fourth of July, when most of America goes outside despite temperatures that pass 90 degrees. It’s the one day that everyone needs bags of ice!

On one July 4th a few years back, Reddy Ice avoided a crisis because Elevated was on the job overnight, providing 24/7/365 backup. While monitoring their systems, our crew noticed that a number of their servers had gone down. A quick timeline:

  • This was just before 4:00 AM.
  • By 4:30, an engineer was onsite.
  • By 7:00 AM their network was back online.

Their end-users never knew anything was wrong and Reddy Ice enjoyed another extremely successful July 4th.


City of Rye, NY


We’ve worked with the historic City of Rye, NY, an upscale community in Westchester Country, for several years, managing a variety of sensitive IT projects.

Rye appreciates that our “jobs are executed with precision,” one of the flattering phrases they used when recommending us to another potential client.

The project that earned this commendation was one we managed in 2013, which Rye’s city manager describes as “an exchange from a tired 2003 Exchange Server to a killer 2010 Server that went flawlessly.”

They also value that we’re “one of the few firms that actually builds in a lab environment and THEN delivers and installs a working product.”


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